Data Deletion Instructions

Last updated: 21 August 2026

This page explains how to have data deleted that is held through the Finest Solutions WhatsApp Connector. Which route applies depends on who you are.

If a business messaged you on WhatsApp

You were contacted by a business that uses a CRM portal operated by Finest Solutions. That business decides what it holds about you, so the fastest route is to tell them directly.

To stop being contacted

Reply in the same WhatsApp conversation and say so — for example, “STOP”. No further messages will be sent to your number. You do not need to send an email or fill in a form. You can also block the number in WhatsApp, which stops delivery regardless.

To have your data deleted

Email contact@finest-solutions.com with the subject “Data deletion request” and include:

the phone number that was contacted, in full international format;
the name of the business that contacted you, if you know it.

We will identify the business concerned, pass your request to them as controller, and delete the corresponding message history and contact record from their portal. We confirm in writing when it is done.

Timescale: we acknowledge within 5 working days and complete within 30 days, as the GDPR requires.

Where a business must keep a record to meet a legal obligation — for example a signed contract or a tax record — that record may be retained. If so we will tell you which data was kept and why, and it will be restricted from further use.

If you are a client business

To remove the WhatsApp connection and everything we hold for it:

From your portal: go to Settings → Integrations and choose Disconnect on the WhatsApp card. This immediately deletes the stored access token and connection record.
From Meta: in Meta Business Manager, open Business settings → Apps and remove the Finest Solutions WhatsApp Connector. This revokes our access at source.

To have message history deleted as well, email contact@finest-solutions.com from an address on your account. Disconnecting alone stops further messaging but leaves your existing conversation history in your own portal, under your control.

What gets deleted

Access token — deleted immediately on disconnection.
Connection record (WhatsApp Business Account ID, phone number ID, display number, verified name) — deleted immediately on disconnection.
Message content and metadata — deleted on request, per the routes above.
Contact records — deleted on request, unless a legal retention obligation applies.
Operational logs — automatically deleted after 12 months.

Data held by Meta

Deleting data from our systems does not delete the copy WhatsApp holds on your own device or the sender’s, or data Meta processes as an independent controller. To delete your WhatsApp account data, use WhatsApp’s own controls or see the WhatsApp Privacy Policy.

Contact

Finest Solutions LLC — contact@finest-solutions.com
Sharjah Media City, Al Messaned 515000, United Arab Emirates